In the first instance, 'Please' telephone!
Customers please rest assure that your order is dispatched on the day the order was placed, anyone emailing us with regards to an order dispatch update please state the order number, date of purchase, your name and email address because without it we cannot bring up your purchase history. Due to the volume of these emails we recieve, if this information is not specified we may not respond.
It's far quicker & easier for us to answer general questions or in-depth technical matters over the telephone, when e-mailing us a question either about installing our regulator or tuning in your airgun, please help supply us with as much detail as possible in just the one e-mail. We strongly advise the following:
Make & Model of Airgun,
Caliber & Power of Airgun,
Regulator Model & Pressure Setting.
If your question is about shot count, power, issues etc. Your email really needs to be accompanied by a Shot String Graph and any information upon how the airgun has been tuned or altered.We will endeavour to respond to your question within 3 working days.