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The vast majority or orders are processed and shipped in under 24 hours of payment being cleared upon a working week day Monday to midday Friday. Orders received late on a Friday after 12 noon upon or upon a Saturday / Sunday will be shipped as soon as possible after opening on a Monday.
We ship all goods via www.royalmail.com by their registered mail / airmail secured service were this is available - For some countries this is Tracked and others Signed for only as this is what is available. You can request the tracking or signed for consignment number if you wish, but in general we do not issues these due to the time taken to enter them all onto the system, and so far in 22 years only 3 international items have never not been delivered or returned to us for reshipping.
Delivery Time: In United Kingdom is 1st & 2nd Class Tracked Packet and generally 3-4 working days, Europe is Tracked & Signed For - Airmail taking about 5-8 working days (Both Spain & Italy can take longer, due to their internal postal system), World Wide is Royal Mail International Tracked and Signed or Signed depending upon the country and where a secured service is available. Delivery is about 14-22 working days on average, however deliveries to South Africa, Australia, Brazil, Chile, Russia can take longer due to their internal postal system
Example: USA Fastest 5-6 Days Slowest 21-25 Days. Delivery time however is only approximate from our previous experience. We do not guaranteed delivery time as it always depends upon your countries postal service / customs checks / Taxes etc.
All orders for regulators are sent Tracked or Signed for upon delivery. So you need to remember to take whatever action is required in your country with regards to post as to collecting / arranging to take delivery of / a tracked / signed package.
Please can you check your package immediately upon receipt.
If your package is visibly damaged or open and so does not contain the items that you have ordered, lodge a complaint with the postal the grounds of damaged / missing items.
If we have accidentally sent you the wrong order by mistake i.e. A Hatsan AT44 instead of a BT65 then please let us know as soon as possible - and let us know the time and date of your original order and we will build you up a second order for you as quickly as we can. We will then ship this to you as soon as you have posted off the original order back to us - Please post back to us using a airmail service and marked the package as returned to manufacture as shown below. Please e-mail us proof of posting / tracking details, via a scanned or photographed copy of the postage and receipt.
We (Staff) do not accept / sign for deliveries of items returned where the correct postage has not been applied in full.
We (Staff) do not accept / sign for deliveries of returned items where Customs Duty Fees have been applied as the package is not clearly labeled as a returned item.
Items being returned from outside the UK / Great Britain should be VERY CLEARLY MARKED as shown below (Please grab / copy and paste CLEARLY onto your return):
We do not accept that customer damaged or used products are eligible for refund.