Check the following FAQs before contacting us, if you still need help, contact us here.
We customize each Lane product based on the specifications you give us during the ordering process. We test each product before shipping to ensure it works properly.
Products may look slightly different from the listing image because of customer-specific orders and product development.
We reserve the right to change our product materials as needed.
We use Royal Mail UK postal service to ship our products.
Free worldwide shipping is available for regulator kits, and orders over £30.00 are shipped via registered mail / airmail secured service. Shipping details can be found on our delivery and returns page.
We process and ship orders within 24 hours, except on weekends.
Shipping times vary by location: 2nd Class Tracked for the UK (3-4 days), Air Mail Tracked and Signed for Europe (6-8 days), and Royal Mail International Tracked and Signed for worldwide (10-18 days).
We accept payments through PayPal and offer a secure and insured purchase experience.
Returns for refund will be accepted within 14 days of the tracked postage delivery date and if the product/s have not been installed / used. To initiate a return, fill out the returns form available on our website. For more information, visit our terms and conditions page.