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Check the following FAQs before contacting us, if you still need help, contact us here.

  • We customize each Lane product based on the specifications you give us during the ordering process. We test each product before shipping to ensure it works properly.
  • Products may look slightly different from the listing image because of customer-specific orders and product development.
  • We reserve the right to change our product materials as needed.
  • We use Royal Mail UK postal service to ship our products.
  • Free worldwide shipping is available for regulator kits, and orders over £30.00 are shipped via registered mail / airmail secured service. Shipping details can be found on our delivery and returns page.
  • We process and ship orders within 24 hours, except on weekends.
  • Shipping times vary by location: 2nd Class Tracked for the UK (3-4 days), Air Mail Tracked and Signed for Europe (6-8 days), and Royal Mail International Tracked and Signed for worldwide (10-18 days).
  • We accept payments through PayPal and offer a secure and insured purchase experience.
  • Returns for refund will be accepted within 14 days of the tracked postage delivery date and if the product/s have not been installed / used. To initiate a return, fill out the returns form available on our website. For more information, visit our terms and conditions page.